Customer Success Associate - Influencer Marketing Platform

Customer Success Associate – Influencer Marketing Platform

Job Overview

Are you passionate about social media, influencer marketing, and building strong client relationships? Join a fast-growing UK-based influencer marketing platform that connects brands and influencers across the hospitality sector. As a Customer Success Associate, you’ll play a pivotal role in ensuring client satisfaction, onboarding success, and long-term engagement. You’ll work closely with both brands and influencers to accelerate platform adoption and contribute to the company's vision of becoming the global leader in influencer marketing.

This is a fantastic opportunity to be part of an innovative and supportive team, with career growth, flexibility, and exciting exposure to global influencer campaigns.

Key Responsibilities

Customer Success & Onboarding

• Assist in customer sign-ups and ensure timely and effective onboarding.
• Interview and vet influencers applying to join the platform.
• Conduct influencer outreach through Instagram, TikTok, and LinkedIn.
• Support brand recruitment through social media and professional platforms.
• Build onboarding profiles for both influencers and brand partners.
• Personalise and send direct messaging templates to engage prospective users.

Retention & Engagement

• Support customer retention with ad hoc account management.
• Maintain accurate CRM data in HubSpot.
• Monitor the performance of social media recruitment campaigns.
• Provide insights and reporting on campaign effectiveness for internal stakeholders.

Qualifications and Experience

• Prior experience in influencer marketing, social media, customer engagement, or marketing.
• Strong familiarity with Instagram, TikTok, and LinkedIn for outreach and brand interaction.
• Understanding of customer success principles or account management practices.
• Experience using CRM platforms such as HubSpot (advantageous).
• Must have access to a reliable internet connection and a personal laptop.